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	<title>TheMarketFarm.com &#187; xm radio</title>
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	<description>Cultivating sales channels. Monetizing content.</description>
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		<title>Pandora radio: maybe the best thing the &#8216;net has ever offered</title>
		<link>http://www.themarketfarm.com/2009/09/05/pandora-radio-maybe-the-best-thing-the-net-has-ever-offered/</link>
		<comments>http://www.themarketfarm.com/2009/09/05/pandora-radio-maybe-the-best-thing-the-net-has-ever-offered/#comments</comments>
		<pubDate>Sun, 06 Sep 2009 03:00:35 +0000</pubDate>
		<dc:creator>Bob Rosenbaum</dc:creator>
				<category><![CDATA[Business]]></category>
		<category><![CDATA[Poutpourri for 200 Alex]]></category>
		<category><![CDATA[satellite radio]]></category>
		<category><![CDATA[sirius]]></category>
		<category><![CDATA[xm radio]]></category>

		<guid isPermaLink="false">http://www.themarketfarm.com/wordpress/?p=416</guid>
		<description><![CDATA[But Pandora is everything that Sirius/XM could hope to be -- yet easier, better and cheaper. It is the ultimate disruptive technology; it delivers radio at no cost using technology that lots of people already possess and it strikes a magical balance between doing all the work and giving the user control.]]></description>
			<content:encoded><![CDATA[<p><a href="http://www.pandora.com"><img class="alignleft size-medium wp-image-420" title="pandora-radio" src="http://themarketfarm.com/wordpress/wp-content/uploads/2009/09/pandora-radio-194x300.jpg" alt="pandora-radio" width="194" height="300" /></a>After hearing about Pandora.com for months, I just loaded it on my Blackberry. And then on my laptop.</p>
<p>Pandora is internet radio; you pick an artist or song that you like and it builds a station of music with similar qualities. If it plays a song you don&#8217;t like, a click on the thumbs-down icon helps Pandora refine what it plays for you.</p>
<p>I&#8217;ve never used an application that loaded any easier or was more intuitive to start up. Over the course of a 45-minute drive in which I was the passenger, I loaded it, got familiar with the controls and set up about 15 stations &#8212; all of which play music that I could listen to all day. When I got to my laptop, I loaded the application in less than a minute, then typed in my password, and got to precisely where I&#8217;d left off on the Blackberry.</p>
<p>With a $6 cable from Radio Shack, you can plug the Blackberry (or iPhone) into the utility port of a car radio or a set of powered speakers.</p>
<p>Which means that with no learning curve, and for the cost of my cell phone data plan &#8212; which I was already paying &#8212; I can have the best of all musical worlds (mental note: start a new Pandora station around Candide or Leonard Bernstein).</p>
<p>It&#8217;s better than my iPod, because I don&#8217;t have to select each song and be my own DJ.</p>
<p>It&#8217;s way  better than Sirius/XM because the channels I create are better focused than anything satellite radio offers; and I don&#8217;t have to pay the $6.99-$12.99/month subscription fee.</p>
<p>I don&#8217;t think Pandora is going to hurt the sale of MP3 players; most of them do more now than simply play music files.</p>
<p>But Pandora is everything that Sirius/XM could hope to be &#8212; yet easier, better and cheaper. It is the ultimate disruptive technology; it delivers radio at no cost, using technology that lots of people already possess, and it strikes a magical balance between doing all the work and giving the user control.</p>
<p>Last I heard, <a href="http://www.themarketfarm.com/wordpress/2009/05/13/how-fast-can-1…lost-customershow-fast-can-1-company-lost-customers/">Sirius/XM was losing more than 100,000 customers a month</a>. I can&#8217;t imagine that pace has continued. But I&#8217;m guessing the downward trend has.  And with its dependence on expensive space-based satellites and human-programmed channels, satellite radio is a  precarious business model that has yet to make money.</p>
<p>In Greek mythology, Pandora carried a magical box that contained all things harmful to humans &#8212; disease, fear, unhappiness, etc. Zeus instructed her not to open it, but when her curiosity got the best of her, she spilled its contents into the world and upon mankind.</p>
<p>To most of us, <em>this</em> Pandora is a welcome innovation. But to Sirius/XM &#8212; and broadcast radio over time &#8212; Pandora and the others that will inevitably follow it must look like the thunder from Olympus itself.</p>
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		<title>How fast can one company lose customers?</title>
		<link>http://www.themarketfarm.com/2009/05/13/how-fast-can-1-company-lost-customers/</link>
		<comments>http://www.themarketfarm.com/2009/05/13/how-fast-can-1-company-lost-customers/#comments</comments>
		<pubDate>Thu, 14 May 2009 00:46:53 +0000</pubDate>
		<dc:creator>Bob Rosenbaum</dc:creator>
				<category><![CDATA[Bob's Happygood Funny Blog]]></category>
		<category><![CDATA[Business]]></category>
		<category><![CDATA[Future of media]]></category>
		<category><![CDATA[Poutpourri for 200 Alex]]></category>
		<category><![CDATA[content]]></category>
		<category><![CDATA[customer service]]></category>
		<category><![CDATA[satellite radio]]></category>
		<category><![CDATA[sirius]]></category>
		<category><![CDATA[value proposition]]></category>
		<category><![CDATA[xm radio]]></category>

		<guid isPermaLink="false">http://www.themarketfarm.com/?p=183</guid>
		<description><![CDATA[Sirius/Xm Radio lost 400,000 customers in Q1. That's the kind of number that puts you into a full-blown panic attack. When you lose 400,00 customers in 3 months, you start asking questions like, "Are we doing the right thing here?" and "WTF?"]]></description>
			<content:encoded><![CDATA[<p>According to<a title="shelly palmer" href="http://www.imediaconnection.com/content/23013.asp"> Shelly Palmer</a> at imediabytes, Sirius/Xm Radio lost $36 million in Q1. And that&#8217;s nothing. It lost 400,000 customers &#8212; which I&#8217;m thinking is more customers than Johnson &amp; Johnson lost back in the 1980s when someone started putting cyanide in its Tylenol products. <img class="alignleft size-full wp-image-184" title="siriusxm_sirius" src="http://themarketfarm.com/wordpress/wp-content/uploads/2009/05/siriusxm_sirius.jpg" alt="siriusxm_sirius" width="186" height="80" />I mean, 400,000 is a mid-size city. It&#8217;s a lot of customers. I&#8217;m not sure you could get rid of customers that fast if you paid telemarketers to call them up at dinner time and swear at them.</p>
<p>And if you&#8217;re the folks at Sirius/XM, it&#8217;s the kind of number that puts you into a full-blown panic attack. When you lose 400,00 customers in 3 months, you start asking questions like, &#8220;Are we doing the right thing here?&#8221; and &#8220;WTF?&#8221;</p>
<p>My personal experience is that I had been a subscriber for 2 years when I got a note from Sirius/XM in February <img class="alignright size-full wp-image-185" title="siriusxm_xm" src="http://themarketfarm.com/wordpress/wp-content/uploads/2009/05/siriusxm_xm.jpg" alt="siriusxm_xm" width="182" height="80" />warning me that I would no longer be able to access programming for free on my computer unless I paid for the full year in advance right away.</p>
<p>It annoyed me, and I immediately assumed it was a cash-grab. But I bought the 12-month subscription because I thought it was important to me. Two weeks later I lost my job, and a week after that, in an effort to cut all unnecessary costs &#8212; and because I was irritated at being leveraged in the first palce, I called to cancel my subscription.</p>
<p>Their response? The nice lady with a Punjabi accent asked if they could keep me as a customer if they reduced the annual subscription rate by 50%. Now I was really mad, realizing that all along I&#8217;d been paying twice what they were willing to take. I told her no.</p>
<p>A month later, I got a direct-mail piece asking me to come back at 4.99 a month for six months &#8212; 38% of the original price. I suppose this was supposed to entice me. But it made me feel even more stupid for having paid $12.99 in the first place.</p>
<p>There&#8217;s one other thing: All along, Sirius/XM has advertised that it&#8217;s commercial-free radio, which should be worth paying for. But it&#8217;s not true. If you listen to any syndicated programming that&#8217;s re-broadcast via satellite, you&#8217;ll get the same amount of commercial time as you would on commercial radio.</p>
<p>And if you listen to their original programming &#8212; some of which is really pretty good &#8212; you still get advertising. And it&#8217;s the most irritating kind: low-budget stuff for whole-body cleanses and businesses that you can run from home without any skills or experience required.</p>
<p>I originally bought my XM subscription because I didn&#8217;t want to be my own DJ; I&#8217;d rather have someone else do it for me. But these are hard times, you know. Worst times since the Great Depression. So now, when I get in my car, I plug in my i-pod or put in an old CD. I still don&#8217;t want to be my own DJ. But I&#8217;m guessing that 399,999 other people agree with me that it&#8217;s not all that bad a job.</p>
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