Posts Tagged ‘social networking’

The Rules of Social Media Content

Tuesday, July 20th, 2010

Rule #1:
They don’t care how much you know until they know how much you care.
(Attributed to many sources including Theodore Roosevelt and Martin Luther King Jr.)

Rule #2:
It’s not about what you say; it’s about what they hear.

Rule #3:
Fast. Short. Meaningful.

Rule #4:
An incomplete solution now is better than a complete solution later.

Rule #5:
Instead of giving a lecture, tell a story.

Rule #6:
You can’t educate ‘em if you don’t entertain ‘em first.

Rule #7:
You can keep your audience busy with quotes and retweets. But to build an audience, you need to be original.

Rule #8:
Of course you’re there to sell. But your audience isn’t necessarily there to buy. Remember it and respect it.

Rule #9:
One sales pitch for every 20 pieces of non-selling content. Maximum. And that’s if your content is really good.

Rule #10:
More like H.L Mencken. Less like Billy Mays.

Rule #11:
You’re not a guru until OTHER people call you a guru; so don’t even bother trying to prime that pump.

Rule #12
Write like you talk, and talk well.

(More to come, or suggest your own)

Content: made simple

Thursday, June 10th, 2010

In a longer interview on consumer media by iMediaConnection.com, Professor Henry Jenkins from USC’s Annenberg School for Communications & Journalism offers this breathtakingly simple explanation of the role of content – and a fair warning to those who would exploit it with hands of ham:

“… In a world with many media choices, consumers are actively selecting what content is meaningful to them and circulating it consciously to people they think may be interested. They are deploying media content as gifts for their personal networks, as resources for ongoing conversations. Until marketers understand [this], they are doomed to insult and alienate the very people they are hoping to attract.”

Playing the Twitter shellgame

Thursday, September 24th, 2009

I’m not giving up on Twitter. Yet. There are still a handful of people whose Tweets are interesting and useful to me.

But it’s a stupid game.

It has nothing to do with how much you have to say or how often you say it. It has everything to do with how many people you follow. I recently attended a webcast on how to build a social network on Twitter. The basic advice: follow a lot of people and they’ll follow you back. And if they don’t follow you back, unfollow them.

The rest of the session was inside ball: what rules Twitter uses to prevent such inanity and how to get around them (wait 24 hours before unfollowing anyone); how to identify non-followers quickly using Twitter’s minimalist interface (if you don’t have a direct-message option next to their name, they aren’t following you); and which tools you can use (Hummingbird, $197.00) to automatically follow people and then unfollow them if they fail to reciprocate.

By using this advice (not the software; just the advice) I  tripled the number of people following me (from about 100 people after 4 months of thoughtful tweeting to 300 people after another day and just one tweet). Time spent in the effort: 15 minutes.

The etiquette at Twitter is simple: Someone follows you, you follow them back. And vice versa.

How this does anyone any good is beyond me; it assures that you have an audience of people who don’t give a wit about anything you have to say. And vice versa.

To prove the point, I just got a follow from someone whose list of followers and followees at this moment is in the range of 34,000. She has 14 tweets since May (4 months).

Fourteen? Really? That’s 1,960 characters, which isn’t even a respectable dependent clause to William Faulkner. That’s like 17 followers per word. If Jesus had a ratio like that, would Islam even exist?

When in history have so many people lined up to listen to so many people with so little to say?

In a world of SEO, does content matter?

Tuesday, September 22nd, 2009

Well, yes. If you have bad content then it doesn’t matter how many people come to see it. Consider this visual from Mark Smiciklas.

From Intersectionconsulting.com

From Intersectionconsulting.com

Wait, it’s worse than that. If you have bad content, then the more people who see it, the worse off you are. Because now you’re simply broadcasting the fact that you suck.

I would argue you’re better off with great content that only a few people see — because at least those few people will have good things to say about you.

About 10 years ago, I was involved in a magazine that was all about business-to-business commerce. Our readers were intently trying to build e-commerce platforms that would increase the velocity of their business; our advertisers were trying to sell them 7-figure solutions to do so. But the discipline was in its frontier days, and much of what they were doing was first-generation inadequate.

The problem wasn’t that the e-commerce systems failed. It’s that everything else was built for a slower world. Warehouses weren’t organized well enough to handle the high-speed demands of e-commerce. Inventory wasn’t well-enough planned to keep fast-moving items in stock. Shipping contracts didn’t include the kind of pick-up and delivery guarantees that e-commerce requires.

Companies could take the orders with lightning speed, but then the old, slow processes took over.

Which resulted in what became known (at least in my own head) as Rosenbaum’s Law: Enabling e-commerce at a company with bad processes merely makes those bad processes apparent at a much higher speed to a much larger number of people.

The point: Make sure you have something intelligent and/or compelling to say.

Then communicate it.

Then — and only then — promote the heck out of it.

Even low-cost social media campaigns need to be measured

Monday, September 21st, 2009

There is an entire industry of consultants that didn’t exist three years ago, telling people how to collect thousands of followers on Twitter; how to gain friends and fans on Facebook; and how to leverage large networks on LinkedIn. These consultants are writing books, conducting web-seminars and selling services.

The thing that gets too little attention is what all this is worth? Sure, you can grab a small nation’s worth of Twitter followers, but will it make you any money if they aren’t paying attention to your Tweets?

So it was refreshing to stumble across a new series or articles in Computerworld on How to measure the ROI of social media.

It would be nice if there were a few key metrics and some nice neat formulas you could follow, but social media is evolving too quickly and the measurements aren’t that simple.

In the end, if you want to know whether your time with social media is well spent, you need to do the following:

Set a meaningful goal. Is the purpose of your social media outreach simply to gain followers? Then you’ll have an easy time measuring, and a hard time proving that the effort was worthwhile. Instead, set a more specific goal, like this: To generate sales of $XXX (or X number of sales transactions) from members of our social media network.

That way, you’ll not only have a pass/fail measurement, you’ll learn something important along the way: i.e., how many new connections it takes to achieve a sale.

Assign specific tasks. If more than one person is going to be involved in the social media effort, make sure that each person knows his or her specific role. For instance, one person might conduct the outbound communications while another works to convert inbound communications into leads, and still another works to close sales.

This way, the entire job will get done — not just the fun part of blogging and tweeting. Further, when things don’t go perfectly (they won’t), you’ll have a team of experts who can figure out what adjustments to make.

Track everything. Time is money. So while social media programs are astonishingly inexpensive in terms of hard cost, you’ll want to know how much of each day your team members are spending on social media vs. their other responsibilities.

If you do these three things, then measuring gets easy. If you have goals, an organized work effort and good data, determining whether your resources are well-spent will be easy.  Just like the example of Reality Digital, also from Computerworld.

What would YOU do with 9.5 man-years every day?

Thursday, September 3rd, 2009

facebook-logoIn a discussion/promotion for his business at LinkedIn, Mike Nobels writes that Facebook users spend a total of 5 billion minutes there every day.

That’s 9.5 people-years per day spent on Facebook. I don’t know the source of his information and I haven’t bothered to look at how many people use it; I don’t know the average time spent per user. I don’t even know why this is meaningful.

But it amazes me nonetheless.

Will marketers ever learn?

Tuesday, September 1st, 2009

Another concise and dead-on blog from Seth Godin, marketing guru.

His premise: Marketing used to be easy because all you needed to do was find the money to buy a pile of ads and you could be sure to reach your target audience as well as any of your competitors.

Now, however, the Internet requires marketers to bring skill, nuance, strategy and all sorts of other rarities to the table. Will they? A few already are. As for the rest, you can apply the oldest and worstest cliche in the history of the written word: Only time will tell.

Is social networking a fad? Figure it out in 4:22

Monday, August 24th, 2009

Courtesy of Socionomics.com

Facebook’s future: It’s in your shorts

Tuesday, August 11th, 2009

Just yesterday, a friend (that’s a lower-case, analog friend) told me how much he hates Facebook. He can’t believe how much time people spend there, he wishes he had never registered for it, and he resents the amount of attention it tries to demand from him.

With that said, he asked if I thought it would eventually fade away.

Social media is here to stay, I responded. While Facebook and Twitter may not always be the dominant portals, the notion of social networking that they represent will continue to evolve and embed itself into our communication – just as web browsing and e-mail have done.

Then this article, on Facebook’s acquisition of Friendfeed, crossed my desktop and my opinion evolved.

The most insidious aspect of Facebook is how it brings in new members. First, as I explained to my flesh-and-blood friend, every time someone sets up a new Facebook page, they get the opportunity to scour their own address book for potential Friends (digital, capital-F friends). And because Friends are the currency of Facebook — the more you have, the “wealthier” you are — most people accept this initial chance to let the social networking site into their personal data.

So Facebook searches your computer address book for people who are already registered with the site. I don’t know if it just looks for e-mail addresses or follows a more complex algorithm, but within seconds, it will identify every Facebook member you know and offer — with a single click — to ask them to Friend you. (It’s notable that Facebook has already created a legitimate verb in the word “friend”.)

Then Facebook makes a more extraordinary offer: It identifies everyone in your personal address book who isn’t registered at the site and offers — again, with one click — to let them know how much you’d like them to join Facebook with the purpose of becoming your online Friend.

Insidious and ingenious. For the new user, this is simply a shortcut to Facebook-style wealth — lots of Friends. For Facebook, this is the shortest route to ubiquity — which it could be argued has already been achieved.

So now, Facebook has acquired Friendfeed, which “enables you to discover and discuss the interesting stuff your friends find on the web.” This isn’t unique; Digg.com is better known and does essentially the same thing.

But here’s the key: Friendfeed lets you “Read and share however you want — from your email, your phone or even from Facebook. Publish your FriendFeed to your website or blog, or to services you already use, like Twitter.”

This isn’t unique to Friendfeed either. I’ve seen lists of social media sites that have 350 to 400+ sites listed, with new ones being entered daily. Try Googling “list of social media sites”. Most of them make it easy to publish on your blog, Facebook, Twitter and other leading sites.

What’s the point? Facebook is paying $50 million to buy a social media site that, as its primary function, collects more people — not just from the Web, but also from their phones.

This won’t surprise anyone who thinks strategically about social networking. But for anyone who wonders whether Facebook is going to fade away: It’s less likely every day.

United breaks guitars and, unfortunately, YouTube records

Friday, July 17th, 2009

United Airlines allegedly broke a passenger’s guitar and refused to pay for the damage. Unfortunately, he was a professional musician who knows how to gain a following. Join the millions who have heard his song and seen his video on YouTube: