On YouTube, celebrity correspondents acknowledge the power of citizen journalism

YouTube has organized a library of how-to videos for citizen journalists. Much of it won’t be relevant to the vast majority of citizen journalists. But the talent that is now spending time helping ordinary folks to create content is amazing and impressive. I still talk to journalists almost every day who continue to resent the infiltration of their work by “ordinary people.”

In fact, I met this morning with 2 individuals who have been stymied in their efforts to cultivate citizen journalism by “old school” journalists who can, collectively, green-light or red-light their work — and who resent this intrusion by the untrained and unindoctrinated.

These old dogs are already finding themselves on the wrong side of history.

Journalism IS and always has been the work of ordinary people; every journalist is merely a proxy for a larger number of ordinary people. When the local investigative TV reporter asks a zinger to the director of the dysfunctional city water department,  that reporter isn’t there because of some special privilege or status; he’s there because it would be impractical to open the doors to anyone and everyone who questioned the director’s management. It’s easy to forget this in the day-to-day melee. But it’s still the truth.

More than that, though, the economics of media essentially mandates the growth of citizen journalism.  That Nicholas Kristoff, Bob Woodward and the Pulitzer Center (to name a few), are open to this fact is refreshing to me, and is an encouraging sign that the moribund state of the news is beginning to evolve.

‘The King of Pop is Dead’ social-media time trial

michael_jackson_1971_got_to_be_thereWho was first to report on Michael Jackson’s death?

It’s just after 9:30 p.m. EST on Thursday, June 25 — the day of Michael Jackson’s death.

The first tweet from my admittedly small ‘follow’ list came at 5:24 as a retweet from Daniel McCarthy, who I don’t actually know, but rather stumbled across him in a retweet from a former boss for whom I have a lot of respect. McCarthy’s tweet was a retweet of a source that claimed Michael Jackson died from a sleeping pill. Suicided, accidental overdose, adverse reaction?

C’mon, it’s 140 characters. Ambiguous to be sure. Call it an unfortunate aspect of the medium. Or the fog of war/celebrity reporting.

The next tweet with the news from my list came in 5:45 p.m. (+21 minutes from the first report/+19 minutes from the event)  from TimAmikoff in Tehran, Iran (if I thought it was true, I’d ask if he doesn’t have anything else to do. And how did he end up on my follow list anyway?) TimAmikoff’s was a retweet from  CNN Breaking News, linking to a CNN story online that cited the LA County Coronor as the source, with the death declared at 2:26 p.m. I’m considering that to be the original primary source. It said nothing about cause of death, other than a third-party quote from one of Jackson’s brothers that he had collapsed in his home. I’m inferring (because the full story was vague) the state times were local, which would be time of death of 5:26 p.m. EST — two minutes AFTER I received the very first tweet announcing his death.

Let’s say my computer clock is off two minutes. Practically a probability.

So while CNN’s story took about 29 minutes to make it’s way to my computer via Iran, the news was out to at least one source within a minute or so of Jackson’s declared death.

That’s the one I got from Daniel McArthy, who was retweeting Wierd News, which linked to a Top News Stories site owned by Global Associated News — which seems to be an empty logo used by Fake-a-wish.com — a spartan website unencumbered by “About us” links — that in its entirety seems to be a dynamic content generator about fake celebrity news. Seriously.

The story said Jackson had died from a sleeping pill (later elaborated to “cardiac arrest after consuming more than two-dozen sleeping pills.”

At the bottom of the Wierd News Page was this disclaimer: (this story was dynamically generated using a generic ‘template’ and is not factual. Any reference to specific individuals has been 100% fabricated by web site visitors who have created fake stories by entering a name into a blank ‘non-specific’ template for the purpose of entertainment. For sub-domain info and additional use restrictions: FakeAWish.com.)

Can it be a coincidence that FakeAWish would generate this story even as it was happening? Or is somebody sabotaging FakeAWish by placing real big breaking news on it — within seconds of it becoming available, and then updating it?

At 6:22 (+58), CNN Breaking News tweeted that Jackson was in a coma — +37 from first reporting he had died.

At 6:30 (+1:06) TimAmikoff cited the LA Times as confirming Jackson’s death. CNN Breaking News followed within a minute, confirming from multiple sources.

A 6:42 (+1:18) the Wall Street Journal tweeted that he had been rushed to the hospital.

At 8:37 (+2:53) The Onion tweeted “The last piece of Michael Jackson dies.”

What it all means is that I still don’t know where the news really comes from. Except I didn’t get it from any of this. I was busy elsewhere. When I looked, it was all there, preserved by my Tweetdeck utility.  But I learned the whole thing at about 7:00 in a phone call from my brother-in-law.

A financial plan for the news’paper’ of tomorrow

Peter Kafka, former media writer for Forbes and now blogging his own MediaMemo, asks the question (non-rhetorically), “What happens when your newspaper goes digital?” His immediate conclusion: Most of the staff gets canned.blackberrypd3_4001

In his blog, Kafka channels Outside.in CEO Mark Josephson whose business is to support local news operations with broad-based content as they make the move to digital themselves.

Josephson tells Kafka that his prototypical digital newspaper would have 6 content people (reporters and editors), 12 sales reps and a total staff of 20 (that would seem to leave room for 1 administrative type and one boss type — and no room for a graphic designer, web developer or I.T. person, which already makes me suspicious that his plan is too lean). He even provides a basic P&L spreadsheet for do-it-yourselfers who want to use his math as a starting point.

If the site does 40 million pages views a month (that’s a big number), augmented by twice that much traffic through third-party agreements, he figures it could earn about $2.6 million/year on $6.3 million in revenue. That’s a great margin — 41%. But compared to the kind of revenues daily newspapers are scaled for, it’s a pretty small business.

Plans like this are about 25% experience and 75% assumption, and anybody who would use such a plan would deviate from it almost immediately once into real operations.

But the takeaway is that, while existing media executives may not be able to swallow hard enough to scale down their businesses that much, they are currently being forced by the economy to cast aside lots of sales and content talent. It’s only a matter of time before that talent starts to challenge traditional newspapers companies with startups that aren’t burdened by guild agreements, large buildings, printing plants and boards of directors that demand every old-line revenue dollar to be replaced.

Back in the ’90s, when bookstores were being driven out of business by a previously unforseen competitor, new-age jargon had it that they were being “Amazoned.”

I’m curious what we’ll be calling it in the future. Journaled? Posted? Picayuned?

Selling what your customers want v. what they need

Content marketing guy Newt Barrett turns around conventional wisdom, suggesting that instead of working to develop a unique selling proposition, you develop a Unique Buying Proposition. This is more than a semantic turn. The UBP forces you to think like your customers. It changes the question from “Why should they buy from me?” to “Why do they WANT to buy from me?”

You can read Newt’s complete case here.

Be honest: Would you spend more time buying this...
Would you do a better job buying this...

In the meantime, I’ll add this thought on selling: People will spend more to buy something they want than something they need. The corollary is that they’ll do whatever they can to avoid buying what they need, whereas they enjoy buying things they want.

So even if you’re offering business-to-business products or services, there is a benefit to communicating in a way that helps people WANT to buy what you’re selling.

... or this?
... or this?

If they feel the product has value-added benefits, some kind of cache, or is exciting and transformative, they’ll buy more readily (and tend to be more pleased) than if they buy something because it has the lowest price or simply fills an urgent need.

That’s the beauty of Newt’s concept of the UBP: It helps your prospects to see your product as something they WANT to buy.

If you can’t bring journalists to the computer, then bring geeks to journalism

Northwestern University’s Medill School of Journalism is turning out its first group of graduates in a master’s program that teaches computer geeks to be journalists, according to Time magazine. The idea is to combine advanced programming for computer applications and other interactive tools with reporting and journalism — making data and databases an integral part of the news.

Here’s a paragraph from Medill’s master’s degree course catalog:

The Digital Innovation Project (JOUR 435-0, 435-1)
This project challenges students to answer a specific editorial business challenge by inventing interactive solutions, often with a focus on innovative content delivery. Editorial challenges sometimes are posed by partner media organizations, sometimes by faculty or students. Students in this project have explored new ways of designing content for handheld devices, and new ways of creating interactive community, and in one case wrote a new software program to help a news operation engage more closely with its community.

In other words, if the medium is the message, this is huge. It has potential to change the very nature of how journalists work and what they do. Especially since Medill isn’t alone; among other schools starting to turn out journalist programmers are University of Missoure, Georgia Tech and University of California at Berkeley, according to Time.

Imagine an investigative article on government judicial conflict-of-interest, for example, that includes an application allowing readers to conduct their own searches by judge, defendant and plaintiff.

That’s admittedly a utopian view of journalism creating ultimate and constructive transparency — something it’s always strived to do and has rarely, if ever, achieved.

Or, I suppose, it could go the other direction: creating a bunch of people writing about the programming nuances of WordPress v. Blogspot. Which would you rather see?

A must-read for all you content types (that’s ‘editorial’) in the old paradigm

recessionwire-logo1Here are 7 non-nonsense rules for any editorial types who plan to survive the 2009 Media Meltdown and transform themselves into the content creators of the future. For the detail, read the original blog on Recessionwire, written by Laura Rich, a journalist and regular contributor there.

  1. Readers are your competitors — and your friends.
  2. Identify your expertise.
  3. Build your brand.
  4. Be transparent.
  5. Crowdsource (actively seek participation in the development of your story).
  6. Use self service tools.
  7. Interact with your readers.

You’ll find the full explanation behind each at the original blog.

Go forth, do good and do well.

More than ever, the medium is the message

mcluhan-book

At the time, he was talking about the fast advent of TV. But if you want to see the truth of his statement in action, you’re already in the right place: online.

  • A message in Twitter is 140 characters long.
  • A message on 12seconds.tv is, well, 12 seconds long.
  • You get about 400 characters to express your thoughts on Facebook.
  • LinkedIn is businesslike; you can’t get as lost as you can on Facebook, and the variety of activities in more limited.
  • Squidoo lets you type in original content, but it’s really about packaging other content — yours or somebody else’s — under a single thematic umbrella.
  • A blog is unlimited, but is accepted as “good” only if it gets updated frequently.

There are at least dozens more kinds of electronic media where you can place your messages. I know people who market themselves online using all of the above media and more.  But if you want to get people to pay attention to what you’re writing, you can’t just cut and paste your blog post onto Facebook and Twitter and Squidoo, etc.

In some cases, there are limitations such Twitter’s infamous 140-character limit. In all, there is the simple and unarguable feedback from the market. If you do it right, people will pay attention. If you do it wrong, they won’t.

Doing it right means integrating strengths, weaknesses and peculiarities of the medium into whatever it is that you’re writing, videotaping, podcasting, etc. If you want to give a lecture, don’t bother putting it on YouTube unless you have strong visuals to go with it. And don’t simply post the transcript of your lecture as a blog if you want anyone to say anything nice about it.

Today, as newspapers face their toughest economic environment ever, they’re trying to figure out how to get people to pay for content online. When I ask people about this, the usual response is that they aren’t sure they’d find an electronic newspaper to be worth reading, let alone paying for.

But they’re imposing their view of newspapers as a print medium on the coming reality of newspapers online.

To be sure, some publishers will make a mess of it. They’ll try to do exactly what they’re doing now — but without the paper costs. And they’ll fail.

Others will figure it out. The paper of the future may provide headlines to your cellphone in the morning, with updates all day. On a Smartphone, the headlines may link to the full story. You may have the choice whether you want to get one section (world news, for instance) in-depth, and another (perhaps sports) on only a cursory basis. The website might offer configuration and search tools, letting you scan for all articles containing a specific keyword, or filter out stories from the opposite side of town. It could give you Tweets as news breaks, video clips of big events, or full context about ongoing, longterm stories. It may led you contribute news in the form of short video and photos. You might be able to read it on a Kindle, on screen or hear it through your ipod. And somewhere in there, they’ll figure out how to not only collect a critical mass of paid subscribers, they’ll also figure out how to serve advertisers.

In other words, newspapers will survive. But they won’t look like they do today, and they won’t DO what they do today either, because they’ll come to us not just through the same old medium, but through a Dagwood sandwich of media.

So McLuhan’s old saw really is more important than ever. When he wrote it, he was dealing with print, TV and radio. Today, because the medium is the message, it means the message changes many times a day depending on where you happen to be when you choose to accept it.

Dinosaurs alive and well in era of Web 3.0

In his blog on PBS.org, Mark Glaser writes about the recent Wall Street Journal D All Things Digital conference — a premium-priced conference for high flyers on, well, all things digital. Glaser’s blog post is an easy, breezy read with some ironic takeaways:

1. Live blogging was prohibited, he writes, because organizers feared it would create reason for more people to choose not to attend.

2. Video-taping was prohibited, which is a pretty standard rule at such events, even though the gifts given to paid attendees included a Flip HD video camera — which is so small and easy to use it practically begs you to take videos wherever you’re not allowed.

3. The founders of Twitter spoke but, according to Glaser, didn’t have anything to say. Is anyone surprised by that? I’m sure if they’d had a window of 12 seconds (the visual equivalent of 140 characters) they would have seemed pithy and brilliant.

Not ironic, but certainly important, is the recognition that the progress of the WWW has moved from its first generation of on-demand information, through its second iteration of social and participatory applications, into the third generation of data clouds and on-demand applications

More on the suing of Entrepreneur

UPDATE: Entrepreneur magazine, being sued for publishing information in its “Top 100” list of entrepreneurial companies about a CEO who was subsequently arrested and charged with running a Ponzi scheme, has now asked that the suit be dismissed.

The original suit, for $178 million by a group of 87 investors, alleged that, by printing information about the company Agape World (this was covered in more detail in my previous blog entry, Are Magazines Really That Important?), Entrepreneur magazine played a role in their making a bad investment.

Entrepreneur‘s motion for dismissal strikes me as pretty fair and on-target. I have no sympathy for investors dumb enough to bet millions of dollars on information taken from Entrepreneur magazine.

The strange thing is that’s pretty much Entrepreneur‘s defense. According to Folio:, the magazine cites New York law in stating: “A publisher is under no duty of care to its readers to ensure the accuracy of published information unless it constitutes a breach of contract, obligation, or trust, or amounts to deceit, libel or slander… A publisher, even those who maintain a paid subscription service, such as Entrepreneur, owes its readers no duty to ensure the accuracy of its publications, and thus, cannot incur liability for an allegedly inaccurate statement.”

OK, I agree that magazines make mistakes and shouldn’t be held accountable for the cost to someone who uses that information to make a business decision. But does Entrepreneur really want to be on record saying that it doesn’t need to worry whether the information it prints is accurate?